What is the policy on lost packages?goldadminWe create tickets with Canada Post to investigate the status of the parcel. We will not reimburse or re-send parcels showing as successful delivery – if there is a risk of this occurring you must send signature required.
Frequently Asked Questions
How much is shipping?goldadminFree, we ship via Canada Post Expresspost
How long will it take for my order to be received?goldadminShipping takes 2-3 business days typically. We send tracking within 48 business hours of payment receipt.
I still need help…what do I do?goldadminNo problem! Send me an e-mail at email@example.com
Do you send signature required?goldadminNo, please request it in the order notes if you’d like it sent signature required.
Do you ship to Nunavut?goldadminWe do ship to Nunavut, however, the recipient is fully liable for whether or not the parcel arrives. If a parcel does not get delivered it is at the loss of the customer and we will not send another parcel without new order and payment.
Shatter Pics?goldadminAll shatter pics were taken on a light table.
Mobile phone use.goldadminWhen uploading ID from a mobile device, make sure to turn sideways for the upload button. The button may not be visible when the phone is upright.
Do you ship out on weekends?goldadminNo, not typically.