See our FAQ's below
If you don’t see an answer to your question listed below or you think others could benefit from another FAQ, please send us an email and we will get it added.
What payment methods do you accept?goldadmin
We currently only accept interac email e-transfer as a form of payment. This service is only provided if you have an online banking account. The payment instructions will be provided upon check out. When you finish placing your order an invoice will be provided via email with the instructions required to complete your payment process. Please ensure you copy these details down. If you are missing some information, please contact us at firstname.lastname@example.org with your Order # and we would be glad to assist you.
Do you ship out on weekends?goldadminNo, not typically.
Mobile phone use.goldadminWhen uploading ID from a mobile device, make sure to turn sideways for the upload button. The button may not be visible when the phone is upright.
How long will it take for my order to be received?goldadminShipping takes 2-3 business days typically. We send tracking within 48 business hours of payment receipt.
Do you ship to Nunavut?goldadminWe do ship to Nunavut, however, the recipient is fully liable for whether or not the parcel arrives. If a parcel does not get delivered it is at the loss of the customer and we will not send another parcel without new order and payment.
How much is shipping?goldadminFree, we ship via Canada Post Expresspost
Do you send signature required?goldadminNo, please request it in the order notes if you’d like it sent signature required.
Shatter Pics?goldadminAll shatter pics were taken on a light table.
I still need help…what do I do?goldadminNo problem! Send me an e-mail at email@example.com
What is the policy on lost packages?goldadminWe create tickets with Canada Post to investigate the status of the parcel. We will not reimburse or re-send parcels showing as successful delivery – if there is a risk of this occurring you must send signature required.
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